Car covered in plastic in a paint booth

Serving Brisbane & Surrounding Areas

Not at Fault? We Handle Everything

If the accident wasn’t your fault, you’re legally entitled to choose your repairer and claim costs from the at-fault insurer.

4.9

1.2k Reviewers

Replacement Vehicles

Lifetime Guarantee

Vehicle Pickup & Delivery

Car covered in plastic in a paint booth

Serving Brisbane & Surrounding Areas

Not at Fault? We Handle Everything

If the accident wasn’t your fault, you’re legally entitled to choose your repairer and claim costs from the at-fault insurer.

4.9

1.2k Reviewers

Replacement Vehicles

Lifetime Guarantee

Vehicle Pickup & Delivery

Car covered in plastic in a paint booth

Serving Brisbane & Surrounding Areas

Not at Fault? We Handle Everything

If the accident wasn’t your fault, you’re legally entitled to choose your repairer and claim costs from the at-fault insurer.

4.9

1.2k Reviewers

Replacement Vehicles

Lifetime Guarantee

Vehicle Pickup & Delivery

BENEFITS

Stay Tension Free After a No-fault Accident

Stay Tension Free After a No-fault Accident

Keep your claim process smooth and stress-free while we handle everything

BENEFITS

Trusted Repairs, Done Right

Trusted Repairs, Done Right

Trusted Repairs, Done Right

Honest advice, expert workmanship, and clear support so you feel confident throughout the entire repair process.

No out-of-pocket costs

If you weren’t at fault, repairs are usually paid by the at-fault insurer.

We manage the insurer

We manage insurer contact and guide your claim start to end

You choose your repairer

Law lets you choose your own trusted repairer after crash

Replacement vehicle

We help arrange a replacement car while yours gets fixed

HOW IT WORKS

Not-at-Fault Claimed Easily

Not-at-Fault Claimed Easily

Four simple steps. We handle the insurance and repairs while you focus on getting back on the road.

01

Contact Us

Tell us about the accident and book a free damage assessment with our repair specialists today.

Tell us about the accident and book a free damage assessment with our repair specialists today.

01

Contact Us

Tell us about the accident and book a free damage assessment with our repair specialists today.

01
01
02
02

02

Damage Assessment

Our technicians inspect the vehicle and document repair requirements.

Our technicians inspect the vehicle and document repair requirements.

02

Damage Assessment

Our technicians inspect the vehicle and document repair requirements.

Car pickup from mechanic, receiving keys
Car pickup from mechanic, receiving keys

03

Insurance Handling

We communicate with the insurer and manage the claim process.

We communicate with the insurer and manage the claim process.

Car pickup from mechanic, receiving keys

03

Insurance Handling

We communicate with the insurer and manage the claim process.

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03
04
04

04

Repair & Return

Your vehicle is professionally repaired and returned ready for the road.

Your vehicle is professionally repaired and returned ready for the road.

04

Repair & Return

Your vehicle is professionally repaired and returned ready for the road.

TRUSTED NETWORK

Affiliates & Industry Partners

Affiliates & Industry Partners

Professional accident repairs, transparent service, and trusted workmanship to get your vehicle back on the road safely.

  • carb:z logo
  • Allianz logo
  • Youi logo
  • carb:z logo
  • Allianz logo
  • Youi logo
  • carb:z logo
  • Allianz logo
  • Youi logo

YOUR RIGHTS

Understand Your Rights After an Accident

Understand Your Rights After an Accident

If the accident wasn’t your fault, Australian law gives you clear rights during the repair and insurance process.

Man and woman reviewing document.
  • What is a not-at-fault claim?

    A not-at-fault claim means another driver caused the accident and their insurer typically covers the repair costs.

  • Can I choose my own repairer?

    Yes. Australian law allows you to choose your own repairer after an accident, not the insurer.

  • Do I have to pay excess?

    In most not-at-fault cases, you do not need to pay an excess for repairs.

  • What if the other driver is uninsured?

    Repairs may still be recoverable depending on the situation and available evidence.

  • Will this affect my insurance?

    If you were not responsible for the accident, your insurance premiums are typically not affected.

  • What is a not-at-fault claim?

    A not-at-fault claim means another driver caused the accident and their insurer typically covers the repair costs.

  • Can I choose my own repairer?

    Yes. Australian law allows you to choose your own repairer after an accident, not the insurer.

  • Do I have to pay excess?

    In most not-at-fault cases, you do not need to pay an excess for repairs.

  • What if the other driver is uninsured?

    Repairs may still be recoverable depending on the situation and available evidence.

  • Will this affect my insurance?

    If you were not responsible for the accident, your insurance premiums are typically not affected.

What is a not-at-fault claim?

A not-at-fault claim means another driver caused the accident and their insurer typically covers the repair costs.

Can I choose my own repairer?

Yes. Australian law allows you to choose your own repairer after an accident, not the insurer.

Do I have to pay excess?

In most not-at-fault cases, you do not need to pay an excess for repairs.

What if the other driver is uninsured?

Repairs may still be recoverable depending on the situation and available evidence.

Will this affect my insurance?

If you were not responsible for the accident, your insurance premiums are typically not affected.

RESULTS

See the Repair Results

Real examples of accident damage restored by Flow Autobody’s technicians using professional repair methods and quality finishing.

After
Before
Before
After
After
Before
Before
After

FAQs

FAQs

Got Questions?

Got Questions?

Got Questions?

Clear answers to common questions about your rights, repairs, insurance claims, and replacement vehicles.

Clear answers to common questions about your rights, repairs, insurance claims, and replacement vehicles.

Clear answers to common questions about your rights, repairs, insurance claims, and replacement vehicles.

Can the insurer tells me where to go?

You usually have the right to choose your repairer. We can also work directly with your insurer to simplify the process.

Can I claim if I don’t have comprehensive insurance?

How long do repairs usually take?

What documents will I need?

Do you provide replacement vehicles?

START YOUR CLAIM

Let’s Get You Back on the Road!

Not at fault? We’ll guide you through the process, handle the insurance details, and repair your vehicle properly.

START YOUR CLAIM

Let’s Get You Back on the Road!

Not at fault? We’ll guide you through the process, handle the insurance details, and repair your vehicle properly.

START YOUR CLAIM

Let’s Get You Back on the Road!

Not at fault? We’ll guide you through the process, handle the insurance details, and repair your vehicle properly.

Professional smash repairs and not-at-fault accident assistance. Trusted repairs, insurance support, and quality work you can rely on.

Our newsletter

Sign up to our newsletter to keep educated about not at fault claims.

© 2025 FlowAutoBody – All rights reserved.

Professional smash repairs and not-at-fault accident assistance. Trusted repairs, insurance support, and quality work you can rely on.

Our newsletter

Sign up to our newsletter to keep educated about not at fault claims.

© 2025 FlowAutoBody – All rights reserved.

Professional smash repairs and not-at-fault accident assistance. Trusted repairs, insurance support, and quality work you can rely on.

Our newsletter

Sign up to our newsletter to keep educated about not at fault claims.

© 2025 FlowAutoBody – All rights reserved.