Choice of repairer · Enoggera workshop
Choose your own smash repairer in Brisbane
Often yes — you can ask for Flow Autobody — but it depends on your situation and your policy / PDS.
If you’re not at fault, nominating Flow is common. If you’re claiming on your own comprehensive cover, check whether choice of repairer is included. Tell us what happened and we’ll talk through your options.
Illustrative generated scene, not a customer vehicle, insurer document or evidence of cover.
Not at fault?
Start with the claim route.
If another driver caused the smash, your options are usually clearer. Flow-managed paths are for eligible accidents only — we’ll confirm before you proceed.
Go to not-at-fault smash repairs
Claim routes, what to bring, and replacement-car options for eligible not-at-fault drivers.
Open /not-at-faultClaiming on your own insurance
Four questions for your PDS.
Never assume a universal legal right to any repairer. Your Product Disclosure Statement and the claim type decide what’s possible.
- 01
Does your PDS include choice of repairer?
Look for wording about choosing your own repairer, preferred-repairer networks, or lifetime guarantees that only apply at network shops. If it isn’t clear, bring the policy or PDS and we’ll talk through the practical next step — we don’t replace advice from your insurer.
- 02
What happens if you leave the insurer’s network?
Some policies still let you nominate Flow; others limit approvals, guarantees or hire-car cover outside the panel. That is policy-specific. We never treat choice of repairer as a universal legal right.
- 03
Will the insurer still assess a Flow quote?
Where the claim allows, we’re happy to quote and work with the insurer on approval. Outcomes vary by insurer process and what your PDS says about non-network repairers.
- 04
Does your excess, hire car or guarantee change?
Using your own repairer can change excess, replacement-car cover or workmanship guarantees on some policies. Check the PDS before you commit, and tell us what you’ve been offered so we can explain how Flow can help.
How to nominate Flow
Five steps.
Then the repair.
Ask for Flow Autobody in Enoggera. We’ll quote and work with the insurer on approval where the claim allows.
Tell us what happened.
Share the smash details and any claim number. You don’t need to have nominated anyone yet.
We look at the damage.
Photos help; we may also need to see the car. We’ll prepare a quote the insurer can assess.
Nominate Flow Autobody.
Ask for Flow Autobody, 256 S Pine Rd, Enoggera. We’ll help you put that request to the insurer.
Approvals, where the claim allows.
The insurer still assesses liability and cost. We work with them on approval — outcomes vary by policy and process.
The repair goes ahead.
Once approved, one Enoggera team handles the work and keeps you updated through to handover.
Why drivers choose Flow
Local work.
Dated proof.
Same workshop, same published figures. No invented search rankings.
Enoggera, North Brisbane.
256 S Pine Rd — one team from first call to handover.
4.7/5 · 133 reviews.
Google reviews as of 5 Sep 2026.
Paint & Panel award (2020).
Digital Excellence Award — date-labelled recognition.
I-CAR Gold Class (2022).
Past training recognition. Year-labelled, not a live claim.
Visit or call
Flow Autobody, Enoggera.
HoursMon–Fri: 7:00 AM – 3:00 PM
Sat–Sun: Closed
A little clarity
Choice of repairer,
in plain language.
Can I choose my own smash repairer in Brisbane?
Often yes, but it depends on your situation and your policy. If you’re not at fault, you can usually nominate a repairer such as Flow Autobody in Enoggera when claiming through the other driver’s insurer, or use a Flow-managed path where eligible. If you’re claiming on your own comprehensive policy, check whether choice of repairer is included — your PDS spells it out. Call Flow on (07) 3354 3711 and we’ll talk through your options.
What if my insurer wants me to use their preferred repairer?
Ask what your policy says about choice of repairer. You can request Flow Autobody and ask the insurer to consider that request. We’re happy to provide a quote and work with the insurer on approval where the claim allows.
I’m not at fault — should I start here or on the not-at-fault page?
Start with /not-at-fault for claim routes and replacement-car options, then use this page if you specifically need to nominate Flow against network pressure. Or just call — we’ll sort which path fits.
Does every policy let me choose any repairer?
No. Never assume a universal legal right to any shop on every policy. Choice of repairer depends on your PDS and the claim type. We’ll help you read the practical next step — not replace advice from your insurer or a lawyer.
Can Flow still help if I’ve already been given a network booking?
Often yes. Share the claim number and what you’ve been told. We can quote and ask the insurer to consider Flow where eligible. Outcomes vary by policy and insurer process.
Do you work with all insurers?
We regularly work with insurer assessments and approvals where the claim allows. The exact process depends on who is managing the claim (Flow-managed, other driver’s insurer, or your own). Tell us who you’re dealing with and we’ll explain the next step.
How can we help?
Tell us what happened. We’ll talk through your options.
Not at fault, own-policy, or already given a network booking — start with a call. Eligibility and choice of repairer depend on your situation and PDS.