Not at fault · Enoggera, Brisbane
Not your fault. Let us take it
from here.
The claim. The repair. The way forward.
For eligible not-at-fault claims, we can manage the journey from your first call to getting your keys back. One team to talk to, with clear updates along the way.
Illustrative generated accident scene, not a customer vehicle or evidence of liability.
Your claim, explained
Three routes.
One place to start.
You don’t have to work it all out before calling. We’ll help you understand which route fits your circumstances.
- 01Let us handle it
We take care
of the claim and repair.For eligible accidents, Flow manages your repair and recovery of the repair costs from the at-fault party. We coordinate the moving parts, so you have one team to turn to.
- One point of contact
- Claim and repair coordinated
- Clear updates along the way
We’ll confirm eligibility and explain what’s included before you proceed.
One team to talk to - 02The other driver’s cover
Through the other
driver’s insurer.You can nominate Flow to repair your car. We can provide the quote and help coordinate repair approval with the other driver’s insurer.
Repairer choiceTalk through this claimThis is a claim against the other driver, rather than under your own policy. Their insurer still assesses liability and repair costs.
- 03Your own cover
Through your
own insurer.Your insurer manages the claim and may recover the costs from the at-fault party. Flow can carry out the repairs where your policy and claim allow.
Repairer choiceHelp with my insurer claimChoosing Flow depends on your policy. Your insurer may use its repairer network, so check your cover before committing.
Convenience, taken care of
Your car stays.
Your day keeps moving.
We’ll arrange your Carbiz replacement car around your repair booking. Drop your car off with us, and drive away ready for the day.
A car like yours.
A like-for-like replacement that fits your everyday needs.
Skip the taxi trip.
Your replacement car is delivered to our workshop. No taxi ride to a rental depot across town.
Replacement cars by
$0excess on your
replacement car
For eligible not-at-fault drivers. Carbiz rental terms and $0 excess conditions apply.
One team, all the way
From first call
to keys back.
Tell us what happened.
Start with the accident, the other driver’s details and where your car is now.
We work out the route.
We check eligibility, explain your options and talk through how it works before you decide.
We get things moving.
For Flow-managed claims, we coordinate the claim and repair, and keep you updated along the way.
You get your keys back.
We take you through the completed repair and answer your questions at handover.
A little clarity
Before you
get started.
Can Flow take care of everything?
Absolutely. We take care of the claim, coordinate your repair and keep you updated from start to finish. Just share a few details about the accident, and we’ll take it from there.
Can I choose Flow as my repairer?
Yes. When we handle your claim, you choose Flow for the repairs. You can also choose Flow when claiming through the at-fault driver’s insurer. If you go through your own insurer, your choice of repairer depends on your policy.
What if I’ve already spoken to an insurer?
Just share your claim details with us, and we’ll see how we can help.
Can you help with a replacement car?
Yes. For eligible not-at-fault drivers, we’ll arrange a like-for-like replacement car through Carbiz, delivered to our workshop, with $0 excess on the replacement car. See how we keep you moving.
Start with a conversation
Tell us what happened.
We’ll help with what’s next.
You don’t need to know which claim route to choose. That’s a conversation we can have together.