Not at fault · Enoggera, Brisbane
Not at fault smash repairs in Enoggera
The claim. The repair. The way forward.
For eligible not-at-fault claims, we can manage the journey from your first call to getting your keys back. One team to talk to, with clear updates along the way.
You don’t need to know which claim route fits yet — tell us what happened and we’ll explain your options.
Illustrative generated accident scene, not a customer vehicle or evidence of liability.
Your claim, explained
Three routes.
One place to start.
You don’t have to work it all out before calling. We’ll help you understand which route fits your circumstances.
- 01Let us handle it
We take care
of the claim and repair.For eligible accidents, Flow manages your repair and recovery of the repair costs from the at-fault party. We coordinate the moving parts, so you have one team to turn to.
- One point of contact
- Claim and repair coordinated
- Clear updates along the way
We’ll confirm eligibility and explain what’s included before you proceed.
One team to talk to - 02The other driver’s cover
Through the other
driver’s insurer.You can nominate Flow to repair your car. We can provide the quote and help coordinate repair approval with the other driver’s insurer.
Repairer choiceTalk through this claimThis is a claim against the other driver, rather than under your own policy. Their insurer still assesses liability and repair costs. See how choosing your repairer works.
- 03Your own cover
Through your
own insurer.Your insurer manages the claim and may recover the costs from the at-fault party. Flow can carry out the repairs where your policy and claim allow.
Repairer choiceHelp with my insurer claimChoosing Flow depends on your policy and PDS. Your insurer may use its repairer network, so check your cover before committing. Read the choice-of-repairer questions.
What to bring
Start with “Tell us what happened.”
Have what you can. Missing a detail is fine — we’ll tell you if more is needed for your route.
When and where the smash happened
Other driver’s name, rego and insurer, if you have them
Photos of the damage and the scene
Police event number, if police attended
Any claim number you’ve already been given
Where the car is now
Convenience, taken care of
Your car stays.
Your day keeps moving.
For eligible not-at-fault drivers, we’ll arrange a like-for-like Carbiz replacement car delivered to our Enoggera workshop. Confirm eligibility with us before you book.
A car like yours.
A like-for-like replacement that fits your everyday needs, delivered to Enoggera.
Skip the taxi trip.
Your replacement car is delivered to our workshop. No taxi ride to a rental depot across town.
Replacement cars by
$0excess where
Carbiz terms allow
For eligible not-at-fault drivers. $0 excess on the replacement car applies only where Carbiz terms allow. Confirm with us before you book. Carbiz rental terms apply.
One team, all the way
From first call
to keys back.
Tell us what happened.
Start with the accident, the other driver’s details and where your car is now.
We work out the route.
We check eligibility, explain your options and talk through how it works before you decide.
We get things moving.
For Flow-managed claims, we coordinate the claim and repair, and keep you updated along the way.
You get your keys back.
We take you through the completed repair and answer your questions at handover.
Why Flow
North Brisbane.
One workshop.
Three claim routes, a local team, and work we stand behind. Proof is dated — we don’t invent rankings or search metrics.
- 01
Enoggera workshop.
Smash repairs at 256 S Pine Rd, Enoggera — North Brisbane.
- 02
Three routes, one start.
Flow-managed where eligible, the other driver’s insurer, or your own cover where the policy allows.
- 03
4.7/5 · 133 reviews.
Google reviews as of 5 Sep 2026.
- 04
Paint & Panel award (2020).
Digital Excellence Award — dated recognition, not a current ranking.
- 05
I-CAR Gold Class (2022).
Past training recognition. Year-labelled, not a live certification claim.
A little clarity
Before you
get started.
Can Flow Autobody help if I’m not at fault?
Yes. Flow Autobody in Enoggera helps not-at-fault drivers with claim options and smash repairs. For eligible accidents, Flow can manage the claim and repair together. You can also nominate Flow when claiming through the other driver’s insurer, or through your own insurer where your policy allows. Call (07) 3354 3711 and tell us what happened.
Do I need to know which claim route to use first?
No. Share the accident details and we’ll explain whether a Flow-managed path, the other driver’s insurer, or your own cover fits — and what’s included before you decide.
Can I get a replacement car?
For eligible not-at-fault drivers, Flow can arrange a like-for-like replacement through Carbiz delivered to the Enoggera workshop. $0 excess on the replacement car applies where Carbiz terms allow.
Can I choose Flow as my repairer?
When Flow manages the claim, repairs are with us. You can also nominate Flow through the other driver’s insurer. If you claim on your own policy, choice of repairer depends on your PDS. See /choose-your-repairer.
What if I’ve already spoken to an insurer?
Share your claim number and what you’ve been told. We’ll see how we can help from here — including whether Flow can still be nominated where eligible.
Do I need a police report?
Not always. If police attended, bring the event number. If they didn’t, photos, other-driver details, and a clear account of what happened still help. We’ll tell you if more is needed for your route.
Will I pay an excess?
It depends on the claim route and your policy. On eligible Flow-managed or third-party claims you may not face your own excess the same way as an own-policy claim — but we never promise a universal waiver. We’ll explain your situation before you commit. Replacement-car $0 excess is separate and applies where Carbiz allows.
I’m being steered to the insurer’s panel shop — what now?
Ask what your policy says about choice of repairer, and tell them you’d like Flow Autobody in Enoggera. We’re happy to quote and work with the insurer on approval where the claim allows. More: /choose-your-repairer.
Want the fuller Enoggera / North Brisbane guide?
Not at fault smash repairs — what to do next
Start with a conversation
Tell us what happened. We’ll help with what’s next.
You don’t need to know which claim route to choose. That’s a conversation we can have together.