Not at fault smash repairs in Enoggera — what to do next

If someone else caused the smash, you usually have clearer options than starting from scratch with your own insurer. Flow Autobody in Enoggera helps not-at-fault drivers across North Brisbane with claim routes, repairs, and — where eligible — a replacement car.

This guide is the longer read. For the short path (three routes + call), go to our not at fault page.

Who this is for

Drivers (or partners) after a collision they believe wasn’t their fault — stressed, maybe holding photos, the other driver’s details, or a claim number.

Enoggera / North Brisbane

Flow Autobody is at 256 S Pine Rd, Enoggera. We regularly help drivers from nearby North Brisbane suburbs who want a local workshop rather than a distant network shop.

Three claim routes

1. Flow-managed (eligible accidents) — we coordinate claim and repair; one team.
2. Other driver’s insurer — you can nominate Flow; we quote and help with approval.
3. Your own cover — choice of repairer depends on your PDS; see choose your repairer.

Always confirm eligibility before you commit. We never promise a universal excess waiver or a universal right to any repairer.

What to bring / say

When and where; other driver/rego/insurer; photos; police event number if any; claim number if already called; where the car is now. Start with: Tell us what happened.

Replacement car

For eligible not-at-fault drivers, Flow can arrange a like-for-like Carbiz replacement delivered to the Enoggera workshop. $0 excess on the replacement car where Carbiz terms allow.

Common questions

Can Flow Autobody help if I’m not at fault?

Yes. Flow Autobody in Enoggera helps not-at-fault drivers with claim options and smash repairs. For eligible accidents, Flow can manage the claim and repair together. You can also nominate Flow when claiming through the other driver’s insurer, or through your own insurer where your policy allows. Call (07) 3354 3711 and tell us what happened.

Do I need to know which claim route to use first?

No. Share the accident details and we’ll explain whether a Flow-managed path, the other driver’s insurer, or your own cover fits — and what’s included before you decide.

Can I get a replacement car?

For eligible not-at-fault drivers, Flow can arrange a like-for-like replacement through Carbiz delivered to the Enoggera workshop. $0 excess on the replacement car applies where Carbiz terms allow.

Can I choose Flow as my repairer?

When Flow manages the claim, repairs are with us. You can also nominate Flow through the other driver’s insurer. If you claim on your own policy, choice of repairer depends on your PDS. See choose your repairer.

What if I’ve already spoken to an insurer?

Share your claim number and what you’ve been told. We’ll see how we can help from here — including whether Flow can still be nominated where eligible.

Do I need a police report?

Not always. If police attended, bring the event number. If they didn’t, photos, other-driver details, and a clear account of what happened still help. We’ll tell you if more is needed for your route.

Will I pay an excess?

It depends on the claim route and your policy. On eligible Flow-managed or third-party claims you may not face your own excess the same way as an own-policy claim — but we never promise a universal waiver. We’ll explain your situation before you commit. Replacement-car $0 excess is separate and applies where Carbiz allows.

I’m being steered to the insurer’s panel shop — what now?

Ask what your policy says about choice of repairer, and tell them you’d like Flow Autobody in Enoggera. We’re happy to quote and work with the insurer on approval where the claim allows. More: choose your repairer.

Ready to talk?

Ready to talk? Not at fault — tell us what happened or call (07) 3354 3711. Workshop details: Contact.